Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"20e707795a21435edc3cc8345a945d436614498c_lout","branding":{"id":"2","key":"req","name":"Squirro Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ae9d7707-1167-486a-9492-ebc4af40678c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YzcwOWI1ZC04MWZhLTQxMTktYTI4Yi1lM2IxMjg3NmY2ODMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFlOWQ3NzA3LTExNjctNDg2YS05NDkyLWViYzRhZjQwNjc4YyI6WyJyZWFkIl19LCJleHAiOjE3NzkxMDQ4MDksIm5iZiI6MTc3OTEwNDIwOX0.PpwO3isLddCGUx8vZBAFEfwV5v2qQ5MhxMvGGqzrqgY&client=6c709b5d-81fa-4119-a28b-e3b12876f683&mode=fit","logoId":"ae9d7707-1167-486a-9492-ebc4af40678c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Squirro Support Helpdesk","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Squirro Support Helpdesk","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#46a8d1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1bf4d34d-c9df-4760-b6a9-0c14f362c915/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YzcwOWI1ZC04MWZhLTQxMTktYTI4Yi1lM2IxMjg3NmY2ODMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFiZjRkMzRkLWM5ZGYtNDc2MC1iNmE5LTBjMTRmMzYyYzkxNSI6WyJyZWFkIl19LCJleHAiOjE3NzkxMDQ4MDksIm5iZiI6MTc3OTEwNDIwOX0.kW5WfplHklj825sGzNgMsU0Q2jSKXnqgv-o5Ht7jo3Y&client=6c709b5d-81fa-4119-a28b-e3b12876f683&height=300&mode=fit","bannerMediaApiFileId":"1bf4d34d-c9df-4760-b6a9-0c14f362c915","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"req","projectId":12001,"serviceDeskId":2,"name":"Squirro Support","description":"<p>Welcome! You can raise a Squirro Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"24","name":"Customer Feedback","descriptionHtml":"","callToAction":"Customer Feedback","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":15045,"iconUrl":"https://squirro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15045","groups":[6],"key":""},{"id":"19","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":15017,"iconUrl":"https://squirro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15017","groups":[6],"key":""},{"id":"21","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":15000,"iconUrl":"https://squirro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15000","groups":[6],"key":""},{"id":"77","name":"Squirro Chat Related Question","descriptionHtml":"","callToAction":"Squirro Chat Related Question","introHtml":"<p>Any question related to our Squirro Chat Offering</p>","icon":15025,"iconUrl":"https://squirro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15025","groups":[6],"key":""},{"id":"18","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":15006,"iconUrl":"https://squirro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15006","groups":[6],"key":""},{"id":"76","name":"Training / Certification Support","descriptionHtml":"","callToAction":"Training / Certification Support","introHtml":"<p>Questions and Issues regarding our Academy & Certification at <a href=\"https://learn.squirro.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://learn.squirro.com</a></p>","icon":15036,"iconUrl":"https://squirro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15036","groups":[6],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":15026,"iconUrl":"https://squirro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15026","groups":[],"key":""},{"id":"20","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":15025,"iconUrl":"https://squirro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15025","groups":[],"key":""},{"id":"23","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":15010,"iconUrl":"https://squirro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15010","groups":[],"key":""},{"id":"25","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":15032,"iconUrl":"https://squirro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15032","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[77,18,24,76,19,21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b4748fc5-7b1a-3357-b631-a3747b3a36f8","appLinkName":"System Confluence","appLinkUrl":"https://squirro.atlassian.net/wiki","spaceKey":"REQ","spaceName":"Squirro Support","spaceUrl":"https://squirro.atlassian.net/wiki/spaces/REQ","isServer":false},"labels":[],"projectKey":"REQ","serviceDeskId":2,"kbLinkDomainURLs":["https://squirro.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"REQ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YzcwOWI1ZC04MWZhLTQxMTktYTI4Yi1lM2IxMjg3NmY2ODMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTYxOTY3NTg3MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MTA1NDA5LCJuYmYiOjE3NzkxMDQyMDksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.h72z-6Gh29fJ-IKdNpWh2jWTa6Hm87GQ6uKNpXJcenE","targetCollection":"upload-user-collection-1619675873","endpointUrl":"https://api.media.atlassian.com","clientId":"6c709b5d-81fa-4119-a28b-e3b12876f683","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://squirro.atlassian.net/wiki","kbLinkDomainURLs":["https://squirro.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}