Versions Compared

Old Version 7

changes.mady.by.user Patrice Neff

Saved on

compared with

New Version 8

changes.mady.by.user Patrice Neff

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

RoleDescriptionSetup Instructions
x_squir_si.indexer

Used for the user with which Squirro indexes the ServiceNow data.

All users of Squirro Service Insights will be able to see all the data that this role has access to.

Create one ServiceNow user and assign this role to the user.

That user will be used from the Squirro side to index the data.

x_squir_si.userCan access the Squirro Service Insights application, both on an individual incidents as well as the global dashboards.Assign to any users or groups that should be able to use Squirro Service Insights.
x_squir_si.adminCan administer the Squirro Service Insights application by changing the properties.Assign to any users or groups that should be able to administer Squirro Service Insights.

UI Policy for Squirro Form

The 360º view on the Incident form is visible to all users by default. It is recommended to limit this to the role x_squir_si.user and x_squir_si.admin by creating a UI policy as follows:

  1. Navigate to System UI → UI Policies and create a new policy

  2. Fill in the form as follows:

    TableIncident
    ActiveYes
    Short descriptionShow Squirro section for Squirro users
    When to apply
    ConditionsLeave empty - add no conditions
    GlobalYes
    On loadYes
    Script
    Run scriptsYes
    Execute if true


    Code Block
    languagejs
    function onCondition() {
	var isSquirro = g_user.hasRole('x_squir_si.user') || g_user.hasRole('x_squir_si.admin');
	g_form.setSectionDisplay('squirro', isSquirro);
}


    Execute if false


    Code Block
    languagejs
    function onCondition() {
	var isSquirro = g_user.hasRole('x_squir_si.user') || g_user.hasRole('x_squir_si.admin');
	g_form.setSectionDisplay('squirro', isSquirro);
}



Configure Squirro Indexing

...