Welcome to Squirro 3.3.9, released on September 29, 2021!

Squirro 3.3.9 is a long-term support (LTS) release and will receive updates for security issues and important bug fixes for the next two years. See the Squirro Release Process document for details on Squirro’s versioning.

These release notes cover all the new features and improvements since the previous LTS release 3.2.11. Most of these were already introduced in the intermediate releases of the 3.3.x series and have been covered in those release notes as well.

With Squirro 3.3.9 the support for Microsoft's Internet Explorer has been dropped. This is in line with Microsoft’s own developments of not supporting Internet Explorer anymore. See System Requirements for the currently supported clients.

Table of Contents

New Features

Sales Insights

The Sales Insights application assists sales teams in targeting the right customer at the right time, and knowing what to talk about with them. This has been introduced as a new project template that can be selected from the project creation dialogue. The application template is also available on our self-service platform start.squirro.com.

Sentiment analysis

To support the Sales Insights application, we introduced out of the box sentiment analysis modules.

There are various options:

PDF support for AI Studio

The Squirro AI Studio now has full support for PDF documents. This includes labeling as well as inference for document-level classifiers as well as sentence-level classifiers.

On the libnlp level, the PdfSentencesTokenizer extracts the required information from PDF files, and the SquirroEntityFilter has been extended to be able to extract sentences from PDF documents.

Insight generation

The /wiki/spaces/WIP/pages/2630845842 data connector is exposed in the new Data Analytics category when creating data sources. The Insights Generator data connector is used to run a pipeline workflow, containing the /wiki/spaces/WIP/pages/2630845842 Pipelet, periodically to analyze and store insights on already indexed data.

The items created from the Insights Generator data source are insight cards that show the sentiment or engagement scores for a particular client. A sentiment score is calculated by aggregating sentiments across all the engagements (e.g., call notes) associated to that client.

Pipeline rerunning

We have added Pipeline rerunning capability of a pipeline workflow on previously indexed data.

The rerun feature is accessible inside the pipeline settings drop-down and supports two rerun types: row format and in item format from the Squirro index.

Note that this may require a configuration change on server to update the item_transformation_in_pipeline option. See the section Breaking and High-Impact Changes below for details.

Pipeline stages

We introduced a new pipeline step called Change Pipeline, allowing to exit the current and switch to a new pipeline. A typical scenario to change the pipeline is to have (quick) indexing separated from time consuming processing. In the first pipeline items are indexed to be already available in Squirro and then sent trough a second pipeline for (more) processing using the Change Pipeline step.

Email Parser Pipelet

The new /wiki/spaces/WIP/pages/2633760975 can be used to parse any email data. It extracts the email body and discards email content after the occurrence of an email footers (configurable).

Configuration service

Configuration service for easy configuration of advanced settings through the user interface. See Configuration service for details.

Breaking and High-Impact Changes

Improvements

Gather

Understand

AI Studio

For efficient Ground Truth labeling the Ground Truth focus view has been improved. Filtering options are now available to quickly select all labeled or not yet labeled elements of a candidate set.

Labeling

Proximity models

Model templates

Note that for on-premise installations of Squirro the pre-trained model needs to be installed manually first with yum install squirro-google-universal-sentence-encoder.

Other improvements

Act

Admin and Operations

Bug Fixes

See the intermediate release notes for a list of all the bugs fixed since the last LTS release.

Intermediate releases

This lists above lists only the most important bug fixes since the previous LTS release. All the other bug fixes can be found in the intermediate release notes since 3.2.11:

Installation and Upgrading

For new installations please follow the Setup on Linux instructions.

To upgrade an existing installation, please consult the Upgrades for Squirro 3.2.0 and later guide.